Legal & Compliance

RBI Ombudsman Scheme Compliance Disclosure

Last compliance update: May 24, 2026 | Fully Reconciled

As a certified hospitality middleware and digital payment partner, InvenIQ Systems Private Limited operates in complete alignment with the Reserve Bank of India (RBI) Integrated Ombudsman Scheme, ensuring transparent grievance resolution.

Core Operational Compliance Guidelines:

Integrated Complaint Portal: Merchants may escalate unresolved transaction settlement disputes to the RBI Ombudsman after a 30-day corporate window.

Grievance Redressal Officer: Suryansh serves as InvenIQ's designated Chief Grievance Redressal Officer under the statutory scheme.

Escalation Matrix: If a terminal payout is delayed due to payout pipeline congestion or intermediary bank failures, the dispute is logged instantly.

Regulatory Reporting: Monthly audits of merchant payout disputes and resolution timelines are submitted to regulatory nodes.

Statutory Legal Practise & Redressal Notice

For complaints, statutory escalations, or to file an official grievance redressal ticket under the RBI Integrated Ombudsman Scheme, please write directly to our designated officer Suryansh at suryansh.hq@gmail.com with your InvenIQ Terminal ID and Transaction Ref number.

Official Grievance Desk:suryansh.hq@gmail.com

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